ORDERING
Just simply add the item you would like to purchase to your basket as you're shopping. You can view the contents of your basket at any time by clicking the 'Basket' button in the top right of each page. Once you're happy with your items simply click 'Continue Shopping' or 'Checkout Now' and follow the on screen instructions which will take you to our secure payment page.

PRICES
All prices quoted on our website are accurate at the time of publication and quoted in pounds sterling (£). All products are inclusive of VAT and Delivery at the current rate.

DELIVERY
Once payment has been received, your order will be dispatched usually within 48 hours. All home accessories and gifts are sent on a tracked parcel 5-7 day delivery service. We will contact you by email if there are any changes regarding your delivery.
If an item is Pre-Order, please refer to the specific product listing for dates and delivery times.
Furniture orders are delivered by a third party furniture courier who will call you approximately 10 days after you place your order to arrange a delivery time - please allow up to 2 weeks from order for delivery of your item.
It is your responsibility to check that the items that you have ordered will fit into your home prior to delivery. Please allow for the fact that, as most of our furniture is hand-made, the dimensions specified on the site can vary by 1-2cm. If your item is large then check that it can pass freely through doors and corridors and have space to turn.
Please note that at present we only ship to the UK mainland and Northern Ireland but for the Channel Isles and Worldwide, if the customer would like to arrange a courier service we are happy to make items available for collection.

CANCELLATIONS
You may cancel your order (once accepted by us), for any reason, up until the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

RETURNS
We always hope you are delighted with your order, but we do understand that sometimes you will want to return an item.
If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 28 days.
Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Paula B.
If for any reason your goods have been damaged in transit, please let us know right away and supply us with clear photographs of the damage.
It is at the discretion of PaulaB to either refund your goods or replace it, if the item is in stock, once the original goods have been returned to us.

PRODUCT DESCRIPTIONS
We take great care to ensure the items descriptions and specifications are correct, however whilst the colour reproduction of the products are a close representation, we cannot accept any responsibility for any variation in the colour caused by the browser software or the computer system you use.
Please be aware that such is that nature of any items that are kept/left outside, they may weather and age in time, we also advise that during winter months, outdoor products are brought inside to protect the further.

CUSTOMER SERVICES
Our customers are extremely important to us, if for any reason you are experiencing a problem with an order, please do not hesitate to contact us via email at sales@paulab.co.uk and we will do our very best to try and rectify it as soon as possible.

PAYMENT
Currently we only take payment via PayPal (which accepts all major credit and debit cards). This payment gateway adheres to the most stringent levels of security and ensures that your details remain secure throughout the transaction process.

PRIVACY NOTICE
We want all our customers to have peace of mind when purchasing from Paula B and be safe in the knowledge that we do not pass any personal details on to any third parties.
For further details please see our PRIVACY NOTICE.