DELIVERY

Once payment has been received, we aim to get all items delivered in as shortest amount of time as possible, but please allow 5-7 working days delivery service.
We will contact you by email if there are any changes regarding your delivery. Although we are constantly working to dispatch orders, please be aware that at busy times can effect the service.

Furniture (including Garden Furniture) orders are delivered by a different courier service, please allow up to 2 weeks from order for delivery of your item.
It is the responsibility of the customer to check that the items that ordered will fit into your home prior to delivery.
Please allow for the fact that, as most of our furniture is hand-made, the dimensions specified on the website can vary at times by 1-2cm. If your item is large then check that it can pass freely through doors and corridors and have space to turn.

If an item is Pre-Order, please refer to that specific product listing on the website for dates and delivery times.

At present we only ship to the UK mainland, Isle of Man and Shetland Islands, due to current circumstance we are unable to ship to Northern Ireland.
For the Channel Isles, Northern Ireland and Worldwide, if the customer would like to arrange a courier service please email use first as we are happy to make items available for collection.

RETURNS

We always hope you are delighted with your order, but we do understand that sometimes you will want to return an item.

If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 28 days.

Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Paula B.
If for any reason your goods have been damaged in transit, please let us know right away and supply us with clear photographs of the damage.
It is at the discretion of PaulaB to either refund your goods or replace it, if the item is in stock, once the original goods have been returned to us.